Terms and Conditions

by kishore226226@gmail.com

Terms and Conditions – Hello Dr

Effective Date: 22-Mar-2026

1. Introduction

Welcome to Hello Dr, a healthcare platform that connects patients with doctors, diagnostic labs, pharmacies, and home healthcare providers.

By accessing or using our website, you agree to be bound by these Terms and Conditions.

If you do not agree, please do not use our services.

2. Nature of Platform

Hello Dr is a technology platform that:

  • Connects patients with healthcare providers

  • Facilitates appointment booking

  • Enables discovery of medical services

We are not a hospital, clinic, or medical provider.

3. No Medical Advice

Hello Dr does NOT provide:

  • Medical diagnosis

  • Treatment

  • Medical prescriptions

All medical advice is provided solely by independent healthcare professionals.

4. User Eligibility

You must:

  • Be at least 18 years old

  • Provide accurate information

  • Use the platform lawfully

5. User Responsibilities

You agree to:

  • Provide true and accurate information

  • Not misuse the platform

  • Not post false, misleading, or harmful content

  • Not attempt unauthorized access

6. Appointment Booking

  • Hello Dr only facilitates booking between users and providers

  • We do not guarantee availability of any doctor

  • Appointment confirmation is subject to provider acceptance

  • Delays, cancellations, or rescheduling may occur

7. Doctor / Provider Responsibility

Doctors and providers listed on the platform:

  • Are independent professionals

  • Are responsible for their qualifications, services, and conduct

Hello Dr does not guarantee the accuracy of provider information.

8. Payments (If Applicable)

If payments are enabled:

  • Payments may be processed through third-party gateways

  • Hello Dr is not responsible for payment failures or disputes

9. Limitation of Liability

To the maximum extent permitted by Indian law:

Hello Dr shall NOT be liable for:

  • Medical outcomes

  • Misdiagnosis or treatment errors

  • Any injury, loss, or damage resulting from services

  • Service interruptions or technical issues

10. Data and Privacy

Your use of the platform is also governed by our Privacy Policy.

By using our services, you consent to data collection and usage as described in the Privacy Policy.

11. Cancellation and Refunds

  • Cancellation policies depend on individual providers

  • Hello Dr is not responsible for refunds unless explicitly stated

12. Third-Party Services

The platform may include services from:

  • Labs

  • Pharmacies

  • Healthcare providers

We are not responsible for their actions, services, or policies.

13. Intellectual Property

All content on Hello Dr, including:

  • Logo

  • Text

  • Design

  • Platform features

is the property of Hello Dr and protected under applicable laws.

14. Prohibited Activities

Users must NOT:

  • Use the platform for illegal purposes

  • Upload harmful or fraudulent data

  • Attempt hacking or disruption

15. Suspension or Termination

We reserve the right to:

  • Suspend or terminate accounts

  • Remove content

  • Restrict access

without prior notice if terms are violated.

16. Indemnification

You agree to indemnify Hello Dr against:

  • Claims

  • Damages

  • Legal costs

arising from your misuse of the platform.

17. Governing Law

These Terms shall be governed by:

Laws of India

Jurisdiction:

Hyderabad, Telangana

18. Changes to Terms

We may update these Terms at any time.

Continued use of the platform means acceptance of updated terms.

19. Contact Information

📧 Email: support@hellodoctors.in
📞 Phone: +91 96037 67111
📍 Location: Hyderabad, India

20. Disclaimer of Platform Role

Hello Dr acts only as an intermediary platform and shall not be held responsible for:

  • Quality of care

  • Medical negligence

  • Professional conduct of doctors

Users are advised to independently verify healthcare providers.