Privacy Policy

by kishore226226@gmail.com

Privacy Policy – Hello Dr

Effective Date: 22-Mar-2026

1. Introduction

Welcome to Hello Dr, a healthcare platform based in Hyderabad, India, connecting patients with doctors, labs, pharmacies, and home healthcare services.

We are committed to protecting your personal data in accordance with:

  • Digital Personal Data Protection Act, 2023 (DPDP Act)

  • Digital Personal Data Protection Rules, 2025

  • Information Technology Act, 2000

By using our website, you agree to this Privacy Policy.

2. Role as Data Fiduciary

Hello Dr acts as a Data Fiduciary, meaning we determine how and why your personal data is collected and processed.

3. Personal Data We Collect

3.1 Patient Data

  • Name

  • Phone number

  • WhatsApp number

  • Email address

  • City / location

  • Health concerns / symptoms

  • Appointment preferences

3.2 Doctor / Provider Data

  • Name, qualification, specialization

  • Clinic address

  • Contact details

  • Experience

  • Uploaded certificates

3.3 Automatically Collected Data

  • IP address

  • Device & browser info

  • Usage data

4. Purpose of Data Collection

We collect data only for lawful purposes, including:

  • Booking appointments

  • Connecting patients with doctors/services

  • Providing healthcare-related assistance

  • Communication and support

  • Platform improvement

We collect only necessary and relevant data.

5. Consent

We process your personal data only after obtaining your:

  • Free

  • Specific

  • Informed

  • Unambiguous consent

You may withdraw consent at any time by contacting us.

6. Sharing of Data

We may share your data with:

  • Doctors and healthcare providers

  • Labs and pharmacies

  • Service partners

We do NOT sell your personal data.

7. Sensitive Personal Data (Health Data)

Health-related information shared by users is treated as sensitive personal data and handled with strict confidentiality and security.

8. Data Retention

We retain personal data only as long as necessary for:

  • Service delivery

  • Legal compliance

  • Dispute resolution

9. Data Security

We implement reasonable security practices, including:

  • Secure hosting (WordPress security measures)

  • Restricted access

  • Encryption (where applicable)

10. User Rights (Data Principal Rights)

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Withdraw consent

  • File a grievance

To exercise your rights, contact us at:
📧 support@hellodoctors.in

11. Grievance Redressal

As required under Indian law, you may contact our Grievance Officer:

Email: support@hellodoctors.in
Location: Hyderabad, India

We will respond within a reasonable time.

12. Children’s Data

We do not knowingly collect data from children under 18 without parental consent.

13. Cookies

We use cookies to:

  • Improve user experience

  • Analyze traffic

  • Store preferences

Users can disable cookies in browser settings.

14. Third-Party Services

Our platform may link to:

  • Doctors

  • Labs

  • Pharmacies

We are not responsible for third-party privacy practices.

15. Data Breach Notification

In case of a data breach:

  • We will notify affected users

  • We will take necessary corrective actions

16. International Data Transfer

If data is transferred outside India, we ensure compliance with applicable laws.

17. Updates to Policy

We may update this policy periodically. Changes will be posted on this page.

18. Contact Information

📧 Email: support@hellodoctors.in
📞 Phone: +91 96037 67111
📍 Location: Hyderabad, India

19. Legal Compliance Statement

This Privacy Policy is designed to comply with:

  • Digital Personal Data Protection Act, 2023

  • DPDP Rules, 2025

  • Information Technology Act, 2000